INFO & RULES | Oceantree

INFORMATION AND RULES

With our experience, and in order to make your stay as pleasant as possible, we have gathered some important information that may be useful to know during your stay:
For all travelers who are not Portuguese residents, we provide a SEF document that must be completed no later than the day after your arrival and returned to us for registration.

Check-in / Check-out

Check-in: from 4:00 PM
Check-out: before 11:00 AM

General Rules

For your comfort during the first days, we provide some basic supplies such as spices, tea, coffee pods, sugar, olive oil, vinegar, salt, pepper, dishwasher tablets, dish soap, sponge, garbage bags, paper towels, toilet rolls, etc.
You are responsible for replacing these items if needed.
Each bathroom is equipped with liquid soap, professional shower gel, and shampoo.
Each guest is entitled to one set of bed linen, one large towel, and one small towel.
After a 7-night stay, towels can be replaced upon request. Bed linen may be replaced after a 2-week stay, upon request.
The provided towels must not be used at the pool or beach. Beach towels are available as an option: €2/day/person or €5/week/person.
Please open bathroom windows after showering.
Use lighting responsibly; turn off lights in unused rooms. Excessive electricity use may be charged at a flat rate.
We are not responsible for personal injuries. A first-aid kit is available.
Outdoor lighting is automatic; it turns on at dusk and off around 11:00 PM.
Do not plug or unplug anything from the power strip behind the TV — it controls home automation, security (smoke and carbon monoxide detectors), and the internet.
Handle mosquito screens carefully. Open the fixed window or door panel before sliding the screen horizontally using both hands.
Standing or rocking on outdoor chairs and sofas is strictly prohibited.
A Bluetooth speaker (compatible with Android and Apple) is available in the living room. It must not be taken outside.
Please ensure that children do not damage the speaker membranes.
Drugs and weapons are strictly forbidden on the property. If found, we are entitled to confiscate them and call the police.
Always keep your house key with you. A lost key (house or room) incurs a €15 replacement fee.
Visitors are not allowed unless we are informed beforehand.
Only registered and paid guests are allowed to stay overnight; otherwise, the booking will be void.
Your reservation will be held until 9:00 PM. If you do not arrive before 9:00 PM and fail to inform us, it will be considered a cancellation.
Do not move, damage, or remove furniture or decorations. Any damage or removal will be charged.
Only toilet paper may be flushed down toilets; bins are provided for everything else.
For safety reasons, the property gate must remain closed at all times.
Once opened, shutters must be properly secured.
We are not responsible for loss, theft, or damage of personal belongings.
Please be quiet after 10:00 PM to respect the neighbors.
Guests under 18 years old cannot book a room.

Before Departure

Empty all garbage bins (kitchen, bedrooms, bathrooms, and toilets).
A barbecue and small service table are available; please empty and clean them after use.
Wash and store all dishes.
Place used towels in the laundry baskets.

Payment and Cancellation Policy

A €400 security deposit (cash) is required upon check-in.
This deposit is not applied toward rent, but is fully refundable upon departure if the following conditions are met:
No damage to property or contents beyond normal wear and tear.
No sewage system damage due to misuse (e.g., anything other than toilet paper).
No illegal activity, pets, or commercial use during the stay.
All keys are returned.
All charges incurred during the stay are paid before departure.
No missing or damaged linens.
The guest is not evicted by the owner (or representative) or by local authorities.

Maximum Occupancy

The maximum number of guests allowed is 11 people.

Rental Conditions

Guests must use the house responsibly, maintain its condition, and ensure safety at all times.
If a guest damages equipment or breaks dishes, they must inform us immediately. Depending on the severity, replacement costs may be charged.
Guests are responsible for their own personal accident insurance when using rented equipment or the swimming pool — full responsibility lies with the guest.
In any case not covered by these rules, applicable law shall apply.

Fire Safety

Smoking is strictly prohibited inside the house.
Do not cover smoke or carbon monoxide detectors.
The use of electric heaters, stoves, or other heat-producing devices is forbidden without the owner’s approval.
If the fire alarm is activated intentionally or unnecessarily, or triggered by smoking or unauthorized devices, intervention costs will be charged.
The owners reserve the right to inspect compliance with these house rules at any time.
Failure to comply with these rules may result in:
Damage charges
Immediate eviction without refund
Notification to local authorities
If you need any further information or clarification, please contact us.

Electrical and Electronic Equipment

For safety reasons, the pellet stove in the living room must not be operated or touched by guests. Only the owner is authorized to use it.
A 15 kg pellet refill is available for €15 (approximately one evening and night of use).
Oven: Use the left knob to set the temperature (°C) and the right knob for heating options. Caution: the glass may become hot.
Nespresso® Coffee Machine: Plug in, wait for the green light to become steady, check water level, turn on, insert one capsule at a time, and place your cup underneath.
Laundry service: We offer an 8 kg washing, drying, and folding service for €5 per load.

Outdoor Area

Swimming Pool: Accessible until 11:00 PM.
Depth: 1.35 m. Children must be supervised by adults at all times.
No diving, jumping, or running around the pool. Glass items, sharp objects, and surfboards are prohibited.
For hygiene reasons, please shower before entering the pool.
Close parasols in strong winds and every evening.
The fire pit must not be used in strong winds.
Hot Tub (optional): up to 6 people, €30/day. Please request usage the day before to allow for heating and filtration (40°C).
Sports area: Basketball, indoor football (no ball above 80 cm high), gym, aerobics, yoga, etc. (mats available on request).
Balls may only be used on the sports field.
A basketball and football can be lent upon request, under your responsibility.
Use of the sports area: from 8:00 AM to 10:00 PM.
Keep the outdoor gate closed.
Hang wet towels only in designated areas.
A ping-pong table with four outdoor paddles is available. Do not place any items (bags, glasses, dishes, etc.) on the table.

Contact

For any request, please contact your hosts via WhatsApp.